Privacy Policy
At Qrivosyne Xelconto, we believe transparency about how we handle your information matters. This policy explains what we collect, why we collect it, and what choices you have. We've written this in plain language because legal documents shouldn't require a law degree to understand.
We updated this policy to reflect changes in Azerbaijan's data protection requirements and to clarify how we handle inquiry information from prospective clients.
Information We Collect
When you reach out to us about decorating your wedding or celebration, we need certain details to help you properly. The information we gather depends on how you contact us and what services interest you.
- Your name and contact information (phone number and email address)
- Event details including date, venue location, and approximate guest count
- Style preferences and any specific decoration requests you mention
- Budget range to help us suggest appropriate options
- Photos you share of venues or inspiration images
- Communication history between us as we plan your event
When you visit our website, we also collect basic technical information like your IP address, browser type, and which pages you view. This helps us understand how people use our site and where we can improve the experience.
How We Use Your Information
Everything we collect serves a practical purpose. We're not interested in gathering data just to have it—we use what you share to create the celebration decorations you envision.
Event Planning: Your contact details and event information help us coordinate consultations, send design proposals, and keep you updated as your event date approaches.
Service Delivery: The preferences and style details you share guide our decoration choices and help us create setups that match your vision.
Communication: We use your phone and email to discuss plans, answer questions, confirm details, and send reminders about upcoming meetings or deadlines.
Sometimes clients give us permission to photograph finished events for our portfolio. We only do this with explicit consent, and you can always ask us not to use images from your celebration.
Your Rights Under Azerbaijan Law
Azerbaijan's regulations give you specific rights regarding your personal information. These aren't just theoretical—we actually honor these requests when clients make them.
Access Your Data
You can request a copy of all information we hold about you. We'll provide this within 15 business days of receiving your request.
Correct Information
If any details we have are wrong or outdated, let us know. We'll update our records promptly so we're working with accurate information.
Request Deletion
After your event concludes and any warranty period expires, you can ask us to delete your information. We'll remove it unless legal requirements mandate retention.
Limit Processing
You can restrict how we use your information. For instance, you might allow us to keep your details but not use them for marketing purposes.
Object to Use
If you disagree with how we're handling your information, you have the right to object. We'll review your concerns and adjust our practices if warranted.
Data Portability
You can request your information in a standard format that allows you to transfer it to another service provider if you choose.
To exercise any of these rights, contact us using the details at the bottom of this policy. We'll need to verify your identity before processing requests, which protects your information from unauthorized access.
Information Sharing and Disclosure
We don't sell your information to anyone. That's not our business model, and frankly, it wouldn't align with how we want to treat clients.
- Venue coordinators when we need to arrange setup logistics for your event
- Specialized suppliers if your decoration needs require specific rental items or custom elements
- Professional photographers you hire, when coordinating timing for decoration completion
- Legal authorities if required by Azerbaijan law or valid legal process
Any third parties who receive your information are bound by confidentiality obligations. We don't share more than necessary for the specific purpose, and we only work with partners who demonstrate appropriate data protection practices.
How We Protect Your Information
We take reasonable precautions to keep your information secure. Our systems use standard security practices including encrypted storage for digital records and restricted access to physical files.
Client files are stored in locked cabinets at our Baku office. Digital records reside on password-protected systems with access limited to staff who need the information for their work.
We regularly review our security practices and update them as technology evolves. While no system is completely immune to security breaches, we work to minimize risks through thoughtful policies and ongoing staff training.
If we experience a data breach affecting your information, we'll notify you promptly as required by Azerbaijan law and explain what happened, what information was involved, and what steps we're taking in response.
Retention and Deletion
We keep your information for as long as necessary to provide services and meet legal obligations. For most clients, that means we retain records for three years after your event date.
This retention period allows us to reference past projects if you contact us for future events, and it covers the timeframe during which questions or issues might arise about past work. Financial records are kept longer to comply with Azerbaijan's tax and accounting requirements.
After the retention period expires, we securely delete or destroy your information. Digital files are permanently erased from our systems, and physical documents are shredded. You can request earlier deletion as described in the rights section above.
Website and Cookies
Our website uses basic cookies to remember your preferences and understand how visitors use the site. These are standard technical cookies that help the site function properly.
We don't use advertising cookies or share website data with advertising networks. The analytics we collect help us identify which pages people find useful and where we might need clearer information.
You can configure your browser to reject cookies if you prefer. This may limit some website functionality, but you'll still be able to view our portfolio and contact us about services.
Changes to This Policy
As our business evolves and regulations change, we may update this privacy policy. When we make significant changes, we'll notify active clients by email and post the updated policy on our website with a new "last updated" date.
Continuing to work with us after we update the policy means you accept the changes. If you disagree with modifications, contact us to discuss your concerns before proceeding with services.
Questions About Privacy?
If anything in this policy is unclear, or if you want to exercise your rights regarding your information, we're here to help. Reach out using any of these methods: